Compare Plan Features

Whether you are a small business or an enterprise giant, Symphona can help you optimize your organization
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Spark
Boost
Turbo
Enterprise
Enterprise
Contact Sales
Products
Converse
Create an unlimited number of Agents
Design Agents using the no-code editor
Leverage the AI Consultant to help generate Agents
Trigger real-time conversation events (API calls, sending emails, etc.)
Use pre-built template conversation intents (for Structured Agents)
Create custom conversation intents (for Structured Agents)
Use popular large language models (LLM) to power Agent responses (e.g. OpenAI GPT, Anthropic Claude, and Google Gemini)
Use custom large language models (LLM) to power Agent responses
Transfer automated Agent chat conversations to live support workers
Transfer automated Agent phone conversations to live support workers
Perform live chat support with built-in agent tool
Design website chat widgets using no-code designer tool
Connect Agents to website (chatbot)
Connect Agents to phone number
Connect Agents to social media channels (Facebook, Instagram, WhatsApp, Discord)
Connect Agents to work communication channels (Google Chat, Slack, Teams)
Serve
Store an unlimited number of Service Tickets
Customize Service Ticket fields and views
Assign Service Tickets automatically with Symphona Flow Processes
Generate Service Tickets manually by filling in form fields
Generate Service Tickets via Symphona Flow and Converse
Generate Service Tickets via API
Flow
Create an unlimited number of automated Processes
Add an unlimited number of steps to automated Processes
Design automated Processes using the no-code editor
Use popular large language models (LLM) to analyze and generate content (e.g. OpenAI GPT, Anthropic Claude, and Google Gemini)
Use custom large language models (LLM) to analyze and generate content
Execute automated Processes via private form entry
Execute automated Processes via public submission form entry
Execute automated Processes via REST API
Execute automated Processes in bulk via file upload
Execute automated Processes via inbound email
Advanced execution tracking, analytics, and dashboards
Send automation exceptions ("Fallout Tickets") to Symphona Resolve
Use existing pre-built automated Process steps
Use custom automated Process steps
Resolve
Store an unlimited number of automation exceptions ("Fallout Tickets")
Assign Fallout Tickets automatically with Symphona Flow Processes
Track Fallout Ticket resolution with advanced dashboards and views
Send email reports automatically on a defined frequency
Track Fallout Tickets generated by Symphona Flow
Automate Fallout Ticket triage and resolution with Symphona Flow Fallout Processes
Manually resolve generated Fallout Tickets
Track Fallout Ticket generated by external third-party systems to centralize software business and technical exceptions
Test
Create an unlimited number of automated test cases and suites
Design automated test cases using no-code editor
Integrate with CI/CD pipelines for automatic execution
Perform comprehensive testing on UIs and APIs
Track test suite execution with advanced dashboards and views
Import existing test cases
Migrate
Map fields and objects between data systems
Execute migration from one or more source systems to one or more targets
Perform ongoing multi-system reconciliation and synchronization
Perform pre- and post-migration validation
Track migration progress with advanced dashboards
Send migration exceptions to Symphona Resolve
Sell
Define product catalog data
Define order fulfillment processes in Symphona Flow
Automate ordering and billing
General
Users
Max number of Symphona user accounts
Up to 25 users
Support
Standard email support
Priority email support
Designated Account Manager
Consulting services (design, implementation, operational support)
Training
Written documentation articles
Tutorial videos
Live onboarding and training sessions
Deployment
Symphona Shared Cloud (shared resources)
Symphona Private Cloud (dedicated resources)
Customer Cloud (managed deployments on customer cloud environment)
On-Premises (deployed on-site)
Integrations
REST API integrations
Custom integrations
Advanced Security
IP-based login restrictions
Single sign-on (SSO)
Multi-factor authentication (MFA)
Active directory integration (AD)
Platform Extendibility
Custom features
Custom views
Integration with custom AI large language models (LLM)
pricing

Flexible Pricing

Choose the pricing plan that suits your needs
Month-to-Month
Annual · Save 20%
Spark
As low as

$500

$600

/ Month

Get started with AI Agents, process automation, and service management using the core Symphona products.

Ideal for small teams
Month-to-Month
Annual · Save 20%
Start Free Trial
SUPPORT & BENEFITS
Access to Most Popular Products (Flow, Converse, Serve, Resolve)
Self-Serve Training & Doc Portal
Email & AI Chat Support
2 Platform User Seats
INCLUDED USAGE

10K Process Step Executions

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

9M AI Tokens

Your usage quota for any AI steps

Other transactions

0 Handled Call Minutes

The total number of minutes that can be used when conversing with an AI and human agents on the phone.

0 Sent Outbound SMS

The total number of SMS texts you can send from Symphona

0 Phone Numbers

The total amount of phone numbers you can send automated SMS texts to

20 GB File Storage

The total storage you have for storing files that are created through an automated workflow (e.g. spreadsheet, forms, etc.) 

0 GB Knowledge Base Storage

The total data storage you have for knowledge bases that SimplyAssistant can use for Processes and Agents

1,500 Sent Outbound Emails

The total amount of emails you can send from Symphona

2 Platform Users

The total number of users who can use Symphona on this license
Boost
As low as

$1,000

$1,200

/ Month

Expand AI automation across your team’s business operations with increased usage limits.

Ideal for big teams
Month-to-Month
Annual · Save 20%
Start Free Trial
SUPPORT & BENEFITS
Access to Most Popular Products (Flow, Converse, Serve, Resolve)
Self-Serve Training & Doc Portal
Priority Email & AI Chat Support
4 Platform User Seats
INCLUDED USAGE

25K Process Step Executions

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

18M AI Tokens

Your usage quota for any AI steps

Other transactions

0 Handled Call Minutes

The total number of minutes that can be used when conversing with an AI and human agents on the phone.

0 Sent Outbound SMS

The total number of SMS texts you can send from Symphona

0 Phone Numbers

The total amount of phone numbers you can send automated SMS texts to

50 GB File Storage

The total storage you have for storing files that are created through an automated workflow (e.g. spreadsheet, forms, etc.) 

10 GB Knowledge Base Storage

The total data storage you have for knowledge bases that SimplyAssistant can use for Processes and Agents

3,000 Sent Outbound Emails

The total amount of emails you can send from Symphona

4 Platform Users

The total number of users who can use Symphona on this license
Turbo
As low as

$2,500

$3,000

/ Month

Deploy AI automation broadly to streamline operations across multiple teams.

Ideal for small organizations
Month-to-Month
Annual · Save 20%
Start Free Trial
SUPPORT & BENEFITS
Access to Most Popular Products (Flow, Converse, Serve, Resolve)
Self-Serve Training & Doc Portal
Assigned Account Manager (Email)
10 Platform User Seats
INCLUDED USAGE

77.5K Process Step Executions

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

45M AI Tokens

Your usage quota for any AI steps

Other transactions

0 Handled Call Minutes

The total number of minutes that can be used when conversing with an AI and human agents on the phone.

0 Sent Outbound SMS

The total number of SMS texts you can send from Symphona

0 Phone Numbers

The total amount of phone numbers you can send automated SMS texts to

120 GB File Storage

The total storage you have for storing files that are created through an automated workflow (e.g. spreadsheet, forms, etc.) 

40 GB Knowledge Base Storage

The total data storage you have for knowledge bases that SimplyAssistant can use for Processes and Agents

7,500 Sent Outbound Emails

The total amount of emails you can send from Symphona

10 Platform Users

The total number of users who can use Symphona on this license
Enterprise
As low as

Custom Pricing

Custom Pricing

/ Month

Optimize all aspects of your operations by implementing AI automation across all of your teams.

Ideal for complex needs
Month-to-Month
Annual · Save 20%
Contact Sales
SUPPORT & BENEFITS
Preferred Pricing
Custom Usage Limits
Custom Platform User Seats
Access to All Symphona Products
Enterprise SSO + MFA
Live Training Sessions
Priority Live Support & SLAs
Deploy On-Prem / Private Cloud
Flexible Billing Terms
INCLUDED USAGE

10K Process Step Executions

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

9M AI Tokens

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

Other transactions

Spark
Boost
Turbo
Enterprise
Spark
As low as

$500

$600

/ Month

Get started with AI Agents, process automation, and service management using the core Symphona products.

Ideal for small teams
Month-to-Month
Annual · Save 20%
Start Free Trial
SUPPORT & BENEFITS
Access to Most Popular Products (Flow, Converse, Serve, Resolve)
Self-Serve Training & Doc Portal
Email & AI Chat Support
2 Platform User Seats
INCLUDED USAGE

10K Process Step Executions

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

9M AI Tokens

Your usage quota for any AI steps

Other transactions

0 Handled Call Minutes

The total number of minutes that can be used when conversing with an AI and human agents on the phone.

0 Sent Outbound SMS

The total number of SMS texts you can send from Symphona

0 Phone Numbers

The total amount of phone numbers you can send automated SMS texts to

20 GB File Storage

The total storage you have for storing files that are created through an automated workflow (e.g. spreadsheet, forms, etc.) 

0 GB Knowledge Base Storage

The total data storage you have for knowledge bases that SimplyAssistant can use for Processes and Agents

1,500 Sent Outbound Emails

The total amount of emails you can send from Symphona

2 Platform Users

The total number of users who can use Symphona on this license
Boost
As low as

$1,000

$1,200

/ Month

Expand AI automation across your team’s business operations with increased usage limits.

Ideal for big teams
Month-to-Month
Annual · Save 20%
Start Free Trial
SUPPORT & BENEFITS
Access to Most Popular Products (Flow, Converse, Serve, Resolve)
Self-Serve Training & Doc Portal
Priority Email & AI Chat Support
4 Platform User Seats
INCLUDED USAGE

25K Process Step Executions

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

18M AI Tokens

Your usage quota for any AI steps

Other transactions

0 Handled Call Minutes

The total number of minutes that can be used when conversing with an AI and human agents on the phone.

0 Sent Outbound SMS

The total number of SMS texts you can send from Symphona

0 Phone Numbers

The total amount of phone numbers you can send automated SMS texts to

50 GB File Storage

The total storage you have for storing files that are created through an automated workflow (e.g. spreadsheet, forms, etc.) 

10 GB Knowledge Base Storage

The total data storage you have for knowledge bases that SimplyAssistant can use for Processes and Agents

3,000 Sent Outbound Emails

The total amount of emails you can send from Symphona

4 Platform Users

The total number of users who can use Symphona on this license
Turbo
As low as

$2,500

$3,000

/ Month

Deploy AI automation broadly to streamline operations across multiple teams.

Ideal for small organizations
Month-to-Month
Annual · Save 20%
Start Free Trial
SUPPORT & BENEFITS
Access to Most Popular Products (Flow, Converse, Serve, Resolve)
Self-Serve Training & Doc Portal
Assigned Account Manager (Email)
10 Platform User Seats
INCLUDED USAGE

77.5K Process Step Executions

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

45M AI Tokens

Your usage quota for any AI steps

Other transactions

0 Handled Call Minutes

The total number of minutes that can be used when conversing with an AI and human agents on the phone.

0 Sent Outbound SMS

The total number of SMS texts you can send from Symphona

0 Phone Numbers

The total amount of phone numbers you can send automated SMS texts to

120 GB File Storage

The total storage you have for storing files that are created through an automated workflow (e.g. spreadsheet, forms, etc.) 

40 GB Knowledge Base Storage

The total data storage you have for knowledge bases that SimplyAssistant can use for Processes and Agents

7,500 Sent Outbound Emails

The total amount of emails you can send from Symphona

10 Platform Users

The total number of users who can use Symphona on this license
Enterprise
As low as

Custom Pricing

Custom Pricing

/ Month

Optimize all aspects of your operations by implementing AI automation across all of your teams.

Ideal for complex needs
Month-to-Month
Annual · Save 20%
Contact Sales
SUPPORT & BENEFITS
Preferred Pricing
Custom Usage Limits
Custom Platform User Seats
Access to All Symphona Products
Enterprise SSO + MFA
Live Training Sessions
Priority Live Support & SLAs
Deploy On-Prem / Private Cloud
Flexible Billing Terms
INCLUDED USAGE

10K Process Step Executions

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

9M AI Tokens

The total amount of steps you can execute for all your processes (e.g. a 5 step process executed 5 times = 25 steps executed total)

Other transactions

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