Problem

Your Form Submission Response Times Are Too Slow

Collecting information through forms and notifying those who need to act on it: that may seem like an abstract process, but it actually appears throughout every department of your business:

• Human Resources: Processes like employee onboarding, requesting time off, and employee offboarding all involve collecting information and notifying someone for approval. 
• Finance: Expense reporting, requesting reimbursements, and purchase requisitions all require filling out a form and sending information to be reviewed by finance staff. 
• IT and Operations: Support tickets and maintenance requests are common IT processes that involve collecting information on an IT issue and responding quickly. 
• Sales and Marketing: Lead generation, customer feedback, customer onboarding and surveys all involve collecting and acting on customer information. 

However, despite being such a common process, many companies do not set it up to be efficient, relying on approval employees to check the form manually. On average, if an employee waits to check the form manually, they might only start reviewing it 8–10 minutes after submission.

This may seem like a small amount, but for processes like customer service and lead generation where quick responses can mean a delighted customer or new lead, it can lead to a loss in revenue over time. Even in departments where responses have more flexibility, it’s easy to let form submissions become backlogged. 

The answer to this problem: having a system that instantly notifies your teams when a form has been submitted, so they can respond immediately. That’s where Symphona can help with our Automated Form Notification Processes template for SMS.  

Solution

Respond More Quickly to All Form Submissions With Our Automated Form Notification Processes Template! 

With Automated Form Notification Processes template for SMS:

1. You can easily collect all information submitted through a form in one convenient place.
2. You can customize the form within Symphona to meet your needs. 
3. You can send that information to any software tool to manipulate and use the data as you need it.
4. You will instantly receive an SMS notification once a form is submitted, allowing you to respond immediately.

Here’s how it works:

1. Add your personal notification details and enable the Symphona submission form. 
2. Once a form has been submitted, you will receive SMS notification, allowing you to respond immediately to the submission.

Here are some examples of where you can use this template: 

1. Human Resources

• Employee Onboarding: New hire forms can automate the collection of personal information, tax details, benefits enrollment, and direct deposit setup, ensuring a smooth start.
• Leave and Time-Off Requests: Digital forms enable employees to submit leave requests that automatically route to managers for approval, reducing paperwork and response time.
• Employee Offboarding: Automated forms can standardize exit interviews, asset return checklists, and knowledge transfer documentation.

2. Finance and Procurement

• Expense Reporting: Employees can submit expense claims with attached receipts via forms, which then automatically get processed and routed for approval.
• Purchase Requisitions: Forms can capture details for internal purchase orders, automating the approval workflow and integration with inventory or accounting systems.

3. IT and Operations

• IT Support Tickets: When issues arise, a support form can trigger an automated ticket that routes to the appropriate IT team, ensuring timely resolution.
• Maintenance Requests: Facilities or equipment issues can be reported via forms that automatically notify the maintenance team, schedule work orders, and track progress.

4. Sales and Customer Service

• Lead Generation and Customer Onboarding: Web forms capture potential customer details, automatically integrating with a CRM system to nurture leads and manage follow-ups.
• Customer Feedback and Surveys: Automated forms sent post-purchase can gather feedback, helping to identify areas for improvement and measure satisfaction.

5. Event Management

• Event Registration: Registration forms can streamline the sign-up process, automatically sending confirmations, tracking attendance, and even integrating with payment systems if needed.

All Symphona tools are no-code, allowing for people of any technical skill to further customize these processes by adding additional workflows. Furthermore, with Symphona operating on a usage-based system, your organization only pays based on how many agent interactions you use.

Expedite your response times throughout your organization by using our Automated Form Notification Process Template for  SMS today for free!