For
Telecom & Media

Optimize Operations, Grow Revenue

Keep your telecom and media systems up to date with SimplyAsk’s AI automation platform and consulting services. Expedite digital transformation initiatives and streamline inefficient telecom processes to reduce costs and increase employee and customer satisfaction.

Trusted Around The World By Leading Enterprise Organizations

Overview

Move Your Digital Infrastructure Into The 21st Century with SimplyAsk

Modern Systems Keep Your Customers Happy

Telecom and media companies are responsible for keeping millions of customers connected, whether it be through reliable wireless service or preventing outages of your proprietary streaming service. Doing this successfully means investing in software, staying current with the latest technologies, and providing top-tier customer service to address customer concerns.

84%

of Telecom Professionals Report That AI Is Helping To Increase Their Company’s Annual Revenue1

Updating Your Services Can Be a Headache

While many telecom and media companies are diligent about monitoring and upgrading their technology and services, it can still be a struggle. Transformation initiatives can take years and still be full of errors. Common inefficient processes like info recall and customer request processing leave both your employees and customers angry and frustrated.

84%

of Telecom Professionals Report That AI Is Helping To Increase Their Company’s Annual Revenue1

Supercharge Your Digital Transformation with AI

Digitally transforming your organization to operate at its very best doesn’t have to take years. Not with SimplyAsk. Leverage our proprietary AI tools with our 10+ years of consulting experience to optimize your strategic planning and architectural processes. Expedite every stage of the migration process – from data transformation, microservices, databases, testing, and more – with our AI migration tools. And streamline all your inefficient business processes with our no-code, AI automation platform, Symphona.

77%

of Telecom Professionals Say AI Has Reduced Their Annual Operating Costs2

Modern Systems Keep Your Customers Happy

Telecom and media companies are responsible for keeping millions of customers connected, whether it be through reliable wireless service or preventing outages of your proprietary streaming service. Doing this successfully means investing in software, staying current with the latest technologies, and providing top-tier customer service to address customer concerns.

84%

of Telecom Professionals Report That AI Is Helping To Increase Their Company’s Annual Revenue1

Updating Your Services Can Be a Headache

While many telecom and media companies are diligent about monitoring and upgrading their technology and services, it can still be a struggle. Transformation initiatives can take years and still be full of errors. Common inefficient processes like info recall and customer request processing leave both your employees and customers angry and frustrated.

84%

of Telecom Professionals Report That AI Is Helping To Increase Their Company’s Annual Revenue1

Supercharge Your Digital Transformation with AI

Digitally transforming your organization to operate at its very best doesn’t have to take years. Not with SimplyAsk. Leverage our proprietary AI tools with our 10+ years of consulting experience to optimize your strategic planning and architectural processes. Expedite every stage of the migration process – from data transformation, microservices, databases, testing, and more – with our AI migration tools. And streamline all your inefficient business processes with our no-code, AI automation platform, Symphona.

77%

of Telecom Professionals Say AI Has Reduced Their Annual Operating Costs2

Modern Systems Keep Your Customers Happy

Telecom and media companies are responsible for keeping millions of customers connected, whether it be through reliable wireless service or preventing outages of your proprietary streaming service. Doing this successfully means investing in software, staying current with the latest technologies, and providing top-tier customer service to address customer concerns.

84%

of Telecom Professionals Report That AI Is Helping To Increase Their Company’s Annual Revenue1

Updating Your Services Can Be a Headache

While many telecom and media companies are diligent about monitoring and upgrading their technology and services, it can still be a struggle. Transformation initiatives can take years and still be full of errors. Common inefficient processes like info recall and customer request processing leave both your employees and customers angry and frustrated.

84%

of Telecom Professionals Report That AI Is Helping To Increase Their Company’s Annual Revenue1

Supercharge Your Digital Transformation with AI

Digitally transforming your organization to operate at its very best doesn’t have to take years. Not with SimplyAsk. Leverage our proprietary AI tools with our 10+ years of consulting experience to optimize your strategic planning and architectural processes. Expedite every stage of the migration process – from data transformation, microservices, databases, testing, and more – with our AI migration tools. And streamline all your inefficient business processes with our no-code, AI automation platform, Symphona.

77%

of Telecom Professionals Say AI Has Reduced Their Annual Operating Costs2

Services

Expedite Your Digital Transformation Through Our AI-Assisted Consulting Services

SimplyAsk’s AI-assisted consulting services help deliver the end-to-end services and solutions you need in a fraction of the time.
IT Strategic Planning

Our familiarity with popular telecom and media tools like ServiceNow, Amdocs, and Workday means we’re confident we can help you clarify your strategic goals and guide technology investments that enhance your flexibility and keep pace with industry advancements.

  • Align technology initiatives with strategic goals.
  • Advise on technology investments for increased adaptability.
  • Assist in integrating your tech stack effectively.
Digital Architecture Review and Design

Our architecture review and design services are focused on building scalable and efficient systems for telecom providers, ensuring your systems can handle increasing user demands without sacrificing quality.

  • Design architecture for seamless network scalability.
  • Ensure systems meet performance demands.
  • Provide expertise in telecom and media tech stacks.
Software Application Modernization

Our proprietary AI tools like our AI-powered code conversion enables us to expedite the modernization process and update your legacy systems to more flexible solutions.

  • Utilize our AI tools for rapid application modernization.
  • Reduce system downtime during the update process.
  • Ensure seamless integration with current systems.
Data Migration and Process Transformation

We leverage our own AI migration tools to expedite data and transformation processes by up to 40%, transitioning data from outdated systems to advanced platforms. This keeps your data up to date and allows you to quickly start using your newly updated digital infrastructure.

  • Accelerate data migration with our AI tools.
  • Minimize delays during data transitions.
  • Update and advance digital infrastructure efficiently.

Keep Customers Happy & Connected With AI Automation

For telecom and media companies, keeping services operational 24/7 is a must. A critical part of this is having top-tier customer service and field management teams to quickly identify and address outages.

However, many companies struggle with connectivity and collaboration internally. With inefficient processes around info recall, invoice processing, and customer request processing, it becomes too easy for your teams to miss an invoice, get critical info to a worker, or take too long to resolve an outage.

Here’s the good news: there are tools that can help (without expanding the IT department). With Symphona’s no-code, AI automation tools, your teams can streamline processes like customer service, field technician support, and order fulfillment so your company can offer the service your customers deserve while reducing operational costs.

One Platform To Optimize Your Entire Operations

Automating your business processes has never been more simple, affordable, and open to everyone. Automate and run your business on autopilot with just one platform.

Converse

AI Agents & Live Support
Trusted and consistent Gen AI agents with automation triggers for every customer-facing channel
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Serve

Service / Task Management
Manage manual tasks / service requests generated during automation or created manually
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Resolve

Exception Management
Triage and resolve exceptions encountered during automation, manually or automatically
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Flow

AI Process Automation
Optimize your operations throughout your business with AI-enabled process automation
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Test

End-to-End Testing
Test software solutions spanning across Symphona and other digital systems with one solution
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Migrate

Migrate, Reconcile, Sync
Migrate, reconcile, and sync data systems to streamline enterprise data management
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Sell

Ordering & Billing
Improve your sales operations with Sell’s end-to-end ordering and billing automation
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Solutions

Explore How Symphona Can Optimize Your Telecom & Media Processes

Explore how Symphona can optimize your telecom & media processes.
Self-Serve Customer Requests
Give Your Customers the Ability To Do More Themselves
Expand self-service capabilities on your digital platforms. Use Symphona Flow to design automated processes, implement them into your digital tools, and fulfill customer requests instantly, reducing call centre volumes and manual effort.
Customer Scheduled Callback
Capture and Scheduled Customer Follow-Ups
Stop wasting time on unconnected outbound calls. Let customers choose a callback time on your scheduler of choice and instantly set up the task using a Symphona Flow process.
Order Fulfillment
Streamline Order Management and Orchestration
Eliminate manual workflows and fallouts from order management. Orchestrate orders seamlessly across your digital platforms and order fulfillment tools with automated processes designed in Symphona Flow.
AI Customer Service
Provide Intelligent Multilingual 24/7 Service to Your Customers
Improve service quality and reduce operational overhead with Symphona Converse AI Agents. Answer common questions and execute requests like checking order status or filing a service ticket, providing top-tier automated support your customers enjoy using.

Interested In Learning More?

Check out our detailed page on Symphona for Telecom & Media or contact our sales team today!
features

Why Choose SimplyAsk?

Proprietary AI Tools for Faster Delivery
Our cutting-edge AI tools enable us to streamline development and reduce costs by more than 40%, so you receive customized solutions faster and more cheaply.
Full Cycle End-to-End IT Modernization
Our comprehensive service offerings will transform your IT infrastructure to enable enhanced operational efficiency, robust security, and seamless scalability.
10+ Years of Focused and Varied Enterprise Experience
With transformation projects developed for clients in telecom, government, education, and more, we have the experience your organization needs.
Culturally Diverse Team
Our consultants hail from all over the world, from Canada to India to Ukraine. Our diverse business experiences enable us to provide the best digital transformation solutions for you and your organization.

It’s Time to Move Your Operations Into the 21st Century.

Digitally transform your business with our enterprise consulting team.