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Estimated Cost Breakdown
Front Office Usage
$0
Process Step Executions
$0
Sent Outbound Emails
$0
Sent Outbound SMS Text Messages
$0
Back Office Usage
$0
Automated Chat Conversations
$0
Transferred Chat Conversations
$0
Automated Phone Conversations
$0
Transferred Phone Conversations
$0
Total Monthly Cost
$0
Front Office UsageĀ
$0
Automated Chat Conversations
$0
Transferred Chat Conversations
$0
Automated Phone Conversations
$0
Transferred Phone Conversations
$0
Back Office UsageĀ
$0
Process Step Executions
$0
Sent Outbound Emails
$0
Sent Outbound SMS Text Messages
$0
Total Monthly Cost
$0
All prices are in United States Dollars ($USD)
Calculations are based on North American market averages. Assumes manual labour cost of $20 / hour (unless overwritten), and time savings of 1 min / Process Step executed and 15 seconds / Agent received message.
Symphona Plans And Pricing
Whether you are a solo entrepreneur, run a small business, or lead a major enterprise, Symphona offers plans to help you be more efficient and optimize operations
Explore
Starting At $0 / Month
Access our most popular features and products without a base monthly fee or contract. Perfect for startups, project teams, and small organizations looking to enhance their business processes.
Extend automation throughout your organization with flexible service offerings and specialized features. Ideal for medium to large-sized organizations looking to optimize all aspects of operations.
Access all popular features without any monthly fee, user costs or automation limits. Only pay for automation transactions and related add-ons that benefit your organizationās business processes
Tiered Volume Discounts
Receive discounts automatically for large volumes of usage. Per-transaction pricing for Symphona decreases as monthly volume increases enabling your organization to scale automation effortless
No Usage Limits, Billed Monthly
All prices for the Explore plan are billed on a monthly basis. At the end of each billing cycle, your usage will be calculated based on the number of transactions and add-ons used in the past month.
Pricing Calculator
Enter your expected front office and back office automation usage in the calculator below to estimate your cost and benefits of using Symphona.
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Transactions
Symphona usage is billed on a per-transaction basis and calculated using a tiered pricing model as detailed below.
Example of the tiered pricing model
Front Office Transactions
Received Chat Messages
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Handle customer service chat-channels with automated Agents and human service agents.
From $0 to $0.032 / Message
Generative Agents: Variable Based on SimplyAssistant Token Usage
Show Transaction Breakdown
For Structured & Generative Agents
Billed in units of 10 Messages, rounded up to the nearest unit
For theĀ
first 0 to 500 Messages
$
0.000
/ Message
For theĀ
following Messages between 501 to 10,000
$
0.032
/ Message
For theĀ
following Messages between 10,001 to 50,000
$
0.031
/ Message
For theĀ
following Messages after 50,000
$
0.030
/ Message
Additionally For Generative Agents
In addition to the per message cost, Generative Agents incur SimplyAssistant Tokens when used, billed in units of 1,000 Tokens. One interaction in a conversation often ranges from 1,000 to 4,000 Tokens depending on sentence length, selected LLM model, and Agent complexity.
For theĀ
first 0 to 100,000 SimplyAssistant Tokens
$
0
/ 1K Tokens
For theĀ
following 100,001+ SimplyAssistant Tokens
$
0.01
/ 1K Tokens
Handled Call Minutes
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Handle customer service phone-channels with automated Agents and human service agents.
From $0 to $0.40 / Minute
Generative Agents: Variable Based on SimplyAssistant Token Usage
Show Transaction Breakdown
For Structured & Generative Agents
Billed in units of 1 Minute, rounded up to the nearest unit
For theĀ
first 0 to 30 Minutes
$
0.000
/ Minute
For theĀ
following Minutes between 31 to 600
$
0.4
/ Minute
For theĀ
following Minutes between 601 to 3,000
$
0.39
/ Minute
For theĀ
following Minutes after 3,000
$
0.380
/ Minute
Additionally For Generative Agents
In addition to the per minute cost, Generative Agents incur SimplyAssistant Tokens when used, billed in units of 1,000 Tokens. One interaction in a conversation often ranges from 1,000 to 4,000 Tokens depending on sentence length, selected LLM model, and Agent complexity.
For theĀ
first 0 to 100,000 SimplyAssistant tokens
$
0
/ 1K Tokens
For theĀ
following SimplyAssistant tokens after 100,000
$
0.01
/ 1K Tokens
Back Office Transactions
Executed Process Steps
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Execute automated business processes to eliminate manual effort of tedious and repetitive tasks.
From $0 to $0.04 / Step
Show Transaction Breakdown
Billed in units of 10 Steps, rounded up to the nearest unit
For theĀ
first 0 - 300 Steps
$
0.000
/ Step
For theĀ
following Steps between 301 - 10,000
$
0.04
/ Step
For theĀ
following Steps between 10,001 - 30,000
$
0.038
/ Step
For theĀ
following Steps after 30,000
$
0.036
/ Step
For theĀ
$
For theĀ
$
Sent Outbound Emails
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Interact with customers and internal staff with outbound emails in Processes.
From $0 to $0.01 / Email
Show Transaction Breakdown
Billed in units of 10 Emails, rounded up to the nearest unit
For theĀ
first 0 - 50 Emails
$
0.000
/ Email
For theĀ
following Emails between 51 - 10,000
$
0.01
/ Email
For theĀ
following Emails between 10,001 - 30,000
$
0.009
/ Email
For theĀ
following Emails after 30,000
$
0.008
/ Email
For theĀ
$
For theĀ
$
Sent Outbound SMS
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Interact with customers and internal staff with outbound SMS (text messages) in Processes.
From $0 to $0.06 / Message
Show Transaction Breakdown
For theĀ
first 0 - 50 Messages
$
0.000
/ Message
For theĀ
following Messages between 51 - 2,000
$
0.06
/ Message
For theĀ
following Messages between 2,001 - 10,000
$
0.05
/ Message
For theĀ
following Messages after 10,000
$
0.040
/ Message
For theĀ
$
For theĀ
$
Other Transactions
Local Phone Numbers
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Connect automated Agents with local phone numbers to support your end users.
$2 / Phone Number
Generative Agents: Variable Based on SimplyAssistant Token Usage
Show Transaction Breakdown
For theĀ
registered Phone Numbers
$
2.000
/ Phone Number / Month
For theĀ
$
/ Phone Number / Month
For theĀ
$
/ Phone Number / Month
For theĀ
$
/ Phone Number / Month
For theĀ
$
For theĀ
$
File Storage
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Store files shared by customers and internal staff across your organization with shared file storage.
From $0 to $0.05 / GB
Generative Agents: Variable Based on SimplyAssistant Token Usage
Show Transaction Breakdown
Billed in units of 1 GB, rounded up to the nearest unit. Prorated based on storage duration.
For theĀ
first 0 - 10 GB
$
0.000
/ GB / Month
For theĀ
following GBs after 10
$
0.05
/ GB / Month
For theĀ
$
/ GB / Month
For theĀ
$
/ GB / Month
For theĀ
$
For theĀ
$
Database Storage
Related Products
Store data in the built-in database to share values between Processes and Agents or for general file storage.
From $0 to $0.40 / GB
Generative Agents: Variable Based on SimplyAssistant Token Usage
Show Transaction Breakdown
Billed in units of 1 GB, rounded up to the nearest unit. Prorated based on storage duration.
For theĀ
first 0 - 1 GB
$
0.000
/ GB / Month
For theĀ
following GBs after 1
$
0.4
/ GB / Month
For theĀ
$
/ GB / Month
For theĀ
$
/ GB / Month
For theĀ
$
For theĀ
$
Knowledge Base Storage
Related Products
Store data in knowledge bases for use by SimplyAssistant in Processes and Agents.
From $0 to $0.40 / GB
Generative Agents: Variable Based on SimplyAssistant Token Usage
Show Transaction Breakdown
Billed in units of 1 GB, rounded up to the nearest unit. Prorated based on storage duration.
For theĀ
first 1 GB
$
0.000
/ GB / Month
For theĀ
following GBs after 1
$
0.4
/ GB / Month
For theĀ
$
/ GB / Month
For theĀ
$
/ GB / Month
For theĀ
$
For theĀ
$
SimplyAssistant Tokens
Related Products
Use popular Generative AI models from OpenAI, Google, and more in your Processes and Agents.
From $0 to $0.01 / 1k Tokens
Generative Agents: Variable Based on SimplyAssistant Token Usage
Show Transaction Breakdown
Billed in units of 1,000 Tokens, rounded up to the nearest unit
For theĀ
first 0 - 100,000 Tokens
$
0.000
/ 1K Tokens
For theĀ
following Tokens after 100,000
$
0.01
/ 1K Tokens
For theĀ
$
/ 1K Tokens
For theĀ
$
/ 1K Tokens
For theĀ
$
For theĀ
$
Frequently Asked Questions (FAQ)
Have questions about Symphona's pricing? Check out these frequently asked ones to find answers.
How do the Symphona Explore tiered volume discounts work?
Your per-transaction pricing will decrease as monthly volume increases, and this will automatically be applied by Symphona. Details about the pricing tiers can be found earlier on the Pricing page in the transactions section.
Do I need to enter my credit card information to sign up for a Symphona plan?
Yes, a credit card is required to register for Symphona. All credit card details are stored securely with Stripe, our payment processor and industry leader in the payment industry.
Are there any setup fees?
No, there are no setup fees you have to pay before using Symphona with the Explore plan. You only pay when you perform automation with the platform (executed process steps, received agent conversation messages, etc.) and any add-ons your organization leverages.
What payment methods does SimplyAsk accept?
We accept all major credit cards, such as MasterCard, Visa, and American Express.
My organization operates on a quarterly basis. Is it possible for us to pay on a quarterly basis?
Yes, this is possible on our Symphona Enterprise plans. Please reach out to our Sales Team who can discuss alternative payment terms to support your organizationās needs.
Still Have Questions?
Contact our Sales Team for further assistance about pricing