For
Local Government

Excite Constituents With Fast & Accurate Service

Expedite your approval processes, streamline request submissions, and deliver quick, accurate services to your constituents with the power of AI automation.
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Problems & Benefits

Streamline Your Office Processes With AI-Powered Automation

When constituents think of the government, “fast” and “up-to-date” usually don’t come to mind.

They may be thinking about how long it takes to hear back from 311. Or how governments still use paper documents to organize and search for important bylaws. Or how it takes forever to share an idea for an approval process, book a meeting, wait for a review, and hear a final verdict.

You know your constituents deserve better. If you’re looking for faster, more accurate service that’s trusted by municipalities like the City of Vancouver, Symphona’s no-code AI automation tools are here to help. With zero technical knowledge required, your teams can streamline processes like approval processes, council correspondence, and constituent services (311) to offer more efficient services while reducing costs.

Solutions

Explore How Symphona Can Optimize Your Telecom & Media Processes

AI Council Correspondence Triage
Leverage Quick Constituent Request Triage and Management
Expedite the correspondence process between constituents and your teams. Use Symphona Flow’s generative AI logic to analyze the contents of requests forms, create service tickets, and automatically assign them to the correct department, ensuring your teams never miss a request.
AI Permit Evaluation
Eliminate Bottlenecks in Your Permit Evaluation Tasks
Reduce stalled applications in your permitting processes. Train a Symphona Converse AI Agent on regulations and zoning laws for your municipality. Provide floor plan data to it and have it automatically evaluate whether it meets permitting regulations. Send its analysis to your teams for manual review, expediting the evaluation process.
End-to-End Service Validation
Speed Up Your QA While Maintaining Accuracy
Streamline your service validation without sacrificing rigour. With Symphona Test, your teams can automate and validate end-to-end constituent digital services. Use no-code editors to develop comprehensive test suites and provide end-to-end validation when implementing service changes.
AI-Powered Constituent Data Transformation
Make Your Data Clean-Up a Breeze
Make constituent data clean-up easy and streamlined with AI-powered data migration and transformation. Use Symphona Migrate to easily map and transform your constituent data, monitor executions, catch exceptions, and validate it afterwards to ensure the transformed data meets your requirements.
AI 311 (Request Capture, Merging, and Fulfillment)
Offer Speedy 311 Support Your Constituents Can Trust
Offer 24/7 311 support to your constituents. Our Symphona Converse AI agents can immediately create service tickets, use AI to merge tickets if the requests and locations are similar, perform real-time mult-step actions for complex requests, and provide continuous support to constituents in most common languages.
AI Data Compliance Auditing
Easily Automate Operational Data Review
Make auditing and compliance a breeze with AI. Use Symphona Flow to automatically retrieve data across your digital systems (e.g. support logs) and ensure standards are being upheld using generative AI.
AI Bylaw Search and Retrieval
Streamline Info Recall With an AI Agent Search Engine for Your Documents
No more wasting time blindly searching for a bylaw. Train a Symphona Converse AI Agent on a knowledge base of your policies and bylaws. Your employees can ask the agent for information regarding bylaws, regulations, and other public legal materials and receive it within seconds.
AI Document Processing and Data Entry
Digitize Your Documents With Just a Few Clicks
Leave paper documents to the 20th century. With generative AI and OCR, Symphona Flow can easily extract text from paper and digital files, so you can save them to your internal drive, CRM, or more. Symphona’s open integration means you can input data once and have it be saved across multiple systems.

See How These Use Cases Can Help Your Local Government

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Objectives

Why Choose Symphona?

Easy Integration
Symphona integrates with tools your teams already use, like Cityworks and ServiceNow. Don’t worry about rearranging your tech stack.
No-Code Automation
With no-code, anyone can automate with Symphona. No need to hire IT staff or developers.
Lean Features
No unnecessary tools or features. Symphona contains only what you need to automate and optimize your operations.
All-in-One Tool
Build intelligent AI Agents, design automated workflows, manage service tickets, and more in one comprehensive platform.
Extensive Traceability and Auditing
Symphona provides a detailed history of your process executions and previous agent conversations, so you always know what’s happening in your business.
Top-Grade Security and Performance
Symphona offers industry standard enterprise security and performance for all our AI automation tools.
Services

Expedite Your Digital Transformation Through Our AI-Assisted Consulting Services

IT Strategic Planning

Our familiarity with popular manufacturing tools like SAP ERP, Oracle Netsuite, and Acumatica means we’re confident we can help you clarify your strategic goals and guide technology investments that enhance your flexibility and keep pace with industry advancements.

  • Align technology initiatives with strategic goals.
  • Advise on technology investments for increased adaptability.
  • Assist in integrating your tech stack effectively.
Digital Architecture Review and Design

Our architecture review and design services are focused on building scalable and efficient systems for government workers, ensuring your systems can handle increasing user and worker demand without sacrificing quality.

  • Design architecture for seamless network scalability.
  • Ensure systems meet performance demands.
  • Provide expertise in government tech stacks.
Software Application Modernization

Our proprietary AI tools like our AI-powered code conversion enables us to expedite the modernization process and update your legacy systems to more flexible solutions.

  • Utilize our AI tools for rapid application modernization.
  • Reduce system downtime during the update process.
  • Ensure seamless integration with current systems.
IT Strategic Planning

Our knowledge of popular government tech stacks like Cityworks, CitiView, ServiceNowmeans we’re confident we can help you clarify your strategic goals and guide technology investments that enhance your flexibility and keep pace with industry advancements.

  • Align technology initiatives with strategic goals.
  • Advise on technology investments for increased adaptability.
  • Assist in integrating your tech stack effectively.

Interested In Learning More?

Check out our detailed page on SimplyAsk for Local Government or contact our sales team today!
Learn More About SimplyAsk for Local Government
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Don’t Let Your Constituents Get Used To Slow Service

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