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Telecom & Media

Optimize Operations, Grow Revenue

Streamline operations to keep your customers and internal teams connected using AI automation.
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Problems & Benefits

Streamline Your Office Processes With AI-Powered Automation

For telecom and media companies, keeping services operational 24/7 is a must. A critical part of this is having top-tier customer service and field management teams to quickly identify and address outages.

However, many companies struggle with connectivity and collaboration internally. With inefficient processes around info recall, invoice processing, and customer request processing, it becomes too easy for your teams to miss an invoice, get critical info to a worker, or take too long to resolve an outage.

Here’s the good news: there are tools that can help (without expanding the IT department). With Symphona’s no-code, AI automation tools, your teams can streamline processes like customer service, field technician support, and order fulfillment so your company can offer the service your customers deserve while reducing operational costs.

Solutions

Explore How Symphona Can Optimize Your Telecom & Media Processes

Self-Serve Customer Requests
Give Your Customers the Ability To Do More Themselves
Expand self-service capabilities on your digital platforms. Use Symphona Flow to design automated processes, implement them into your digital tools, and fulfill customer requests instantly, reducing call centre volumes and manual effort.
Customer Scheduled Callback
Capture and Scheduled Customer Follow-Ups
Stop wasting time on unconnected outbound calls. Let customers choose a callback time on your scheduler of choice and instantly set up the task using a Symphona Flow process.
Order Fulfillment
Streamline Order Management and Orchestration
Eliminate manual workflows and fallouts from order management. Orchestrate orders seamlessly across your digital platforms and order fulfillment tools with automated processes designed in Symphona Flow.
AI Customer Service
Provide Intelligent Multilingual 24/7 Service to Your Customers
Improve service quality and reduce operational overhead with Symphona Converse AI Agents. Answer common questions and execute requests like checking order status or filing a service ticket, providing top-tier automated support your customers enjoy using.
Field Technician Support
Empower Field Technicians With Real-Time Support
Streamline frontline activities and reduce back-office operations costs. Deploy a Converse AI Agent to answer procedural questions from existing knowledge bases, submit requests, and quickly escalate issues to human support as needed.
AI User Data Compliance Auditing
Easily Automate User Data Auditing
Make auditing and compliance a breeze with AI. Use Symphona Flow to automatically retrieve user data across your digital systems and leverage generative AI to ensure your company adheres to standards like GDPR or CCPA.
AI Knowledge Centralization
Streamline Info Recall With an AI Agent Search Engine for Your Documents
No more wasting time blindly searching for a file. Train an AI Agent on a knowledge base of your documents and information. Your employees can ask the agent for any company information and receive it within seconds.
AI Document Processing and Data Entry
Digitize Your Documents With Just a Few Clicks
Leave paper documents to the 20th century. With generative AI and OCR, Symphona Flow can easily extract text from paper and digital files, so you can save them to your internal drive, CRM, or more. Symphona’s open integration means you can input data once and have it be saved across multiple systems.

See How These Use Cases Can Help Your Telecom & Media

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Objectives

Why Choose Symphona?

Easy Integration
Symphona integrates with tools you already use, like Gmail, Workday, and Amdocs. Don’t worry about rearranging your tech stack.
No-Code Automation
With no-code, anyone can automate with Symphona. No need to hire IT staff or developers.
Lean Features
No unnecessary tools or features. Symphona contains only what you need to automate and optimize your operations.
All-in-One Tool
Build intelligent AI Agents, design automated workflows, manage service tickets, and more in one comprehensive platform.
Extensive Traceability and Auditing
Symphona provides a detailed history of your process executions and previous agent conversations, so you always know what’s happening in your business.
Top-Grade Security and Performance
Symphona offers industry standard enterprise security and performance for all our AI automation tools.
Services

Expedite Your Digital Transformation Through Our AI-Assisted Consulting Services

IT Strategic Planning

Our familiarity with popular manufacturing tools like SAP ERP, Oracle Netsuite, and Acumatica means we’re confident we can help you clarify your strategic goals and guide technology investments that enhance your flexibility and keep pace with industry advancements.

  • Align technology initiatives with strategic goals.
  • Advise on technology investments for increased adaptability.
  • Assist in integrating your tech stack effectively.
Digital Architecture Review and Design

Our architecture review and design services are focused on building scalable and efficient systems for telecom providers, ensuring your systems can handle increasing user demands without sacrificing quality.

  • Design architecture for seamless network scalability.
  • Ensure systems meet performance demands.
  • Provide expertise in telecom and media tech stacks.
Software Application Modernization

Our proprietary AI tools like our AI-powered code conversion enables us to expedite the modernization process and update your legacy systems to more flexible solutions.

  • Utilize our AI tools for rapid application modernization.
  • Reduce system downtime during the update process.
  • Ensure seamless integration with current systems.
IT Strategic Planning

Our knowledge of popular government tech stacks like Cityworks, CitiView, ServiceNowmeans we’re confident we can help you clarify your strategic goals and guide technology investments that enhance your flexibility and keep pace with industry advancements.

  • Align technology initiatives with strategic goals.
  • Advise on technology investments for increased adaptability.
  • Assist in integrating your tech stack effectively.

Interested In Learning More?

Check out our detailed page on SimplyAsk for Telecom & Media or contact our sales team today!
Learn More About SimplyAsk for Telecom & Media
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