Symphona Updates

Learn about the latest features and enhancements Symphona has to offer
May 8, 2025
Feature
Symphona Platform
Text Link
Flow
Nice Try Catch!
Customers can now build more resilient workflows and configure steps faster with improved error handling and a streamlined Process Editor experience.
April 24, 2025
Enhancement
Symphona Platform
Text Link
Converse
Chat and Agent Enhancements
Customers can now deliver a more polished, brand-consistent chat experience while giving agents richer context and faster knowledge base answers.
April 10, 2025
Enhancement
Symphona Platform
Text Link
Converse
Power of APIs unlocked with AI Agents
Customers can now access a redesigned Conversation History, complete with improved navigation, detailed agent activity logs, and enhanced user data handling.
March 24, 2025
Enhancement
Symphona Platform
Text Link
Converse
Conversation History Modernization
Customers can now access a redesigned Conversation History, complete with improved navigation, detailed agent activity logs, and enhanced user data handling.

All Updates

March 3, 2025
Feature
Symphona Platform

Unlock Smarter Process Automation

Customers can now create more structured and efficient workflows with enhanced logic features in the Process Editor.
Read More
December 13, 2024
Enhancement
Symphona Platform

Upgraded Chat Widget Customization

Agent Testers enable you to fine-tune your agents before deploying them.
Read More
December 6, 2024
Enhancement
Symphona Platform

Redesigned Process Editor for Usability

Flow's new collapsible groups make it easier to edit and organize workflows.
Read More
December 2, 2024
Feature
Symphona Platform

Advanced Process Reporting and Analytics

Track process execution performance and more, all in real-time.
Read More
November 27, 2024
Feature
Symphona Platform

Enhanced AI Agents for Smarter Support

You can now have agents directly generate Service Tickets.
Read More
Sell
Sell
Migrate
Migrate
Test
Test
Resolve
Resolve
Flow
Flow
Serve
Serve
Converse
Converse
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