As conversational experiences become a core part of customer support and self-serve workflows, brand presentation and agent responsiveness matter. This update modernizes the chat widget with easy-to-apply Presets (configured per agent), while making agents smarter with per-session user identity context and a knowledge base performance upgrade—so conversations feel more personal and answers arrive faster and more accurately.

What This Change Enables:

• A Modern, Brandable Chat Widget – The chat widget has been redesigned with a more modern look and feel, plus expanded styling controls. With Presets, teams can quickly apply and update a consistent design for each agent without having to rebuild styling from scratch.

• Smarter, More Context-Aware Agents – Agents can now store per-session user identity context (including user ID and email) in memory, helping responses stay relevant throughout the conversation. Behind the scenes, the knowledge base upgrade improves response speed, supports larger knowledge bases, and delivers better accuracy when answering user questions.

Explore these improvements today.