ROI: 
9
x
|
Cost: 
$
12.8
/ Month (Per User)

Knowledge Centralization/Search Engine AI Agent

Automate business processes across teams and departments with Symphona Flow. and departments with Symphona Flow.
Converse
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CAPABILITIES

Let Our AI Agent Find Your Information For You

Relieve your team from the headache of trying to find the correct document or piece of information. Try out the Symphona Knowledge Centralization Agent template today for free and start optimizing your information access in just a few steps.

Use This Template For...

Optimizing Information Access
Never wonder where a document or a rule is again. Knowledge centralization agents leverage generative AI to search and retrieve information from a knowledge base based on any query you provide.
Reducing Search Time for Files
No more headaches from searching for a file. Converse’s AI capabilities enable agents to quickly parse through your organization’s information and find what you’re looking for.
Easily Locating Information Sources
Citation needed? You got it. Knowledge centralization agents always link a source to their answers, allowing your staff to verify accuracy.
Reducing Need to Organize Documents
Uploading a folder of unorganized documents you don’t want to crawl through? No worries. Converse AI agents can navigate through them and find the information your teams are looking for.

Try Out the Template!

Want To Learn More About the Use Cases for the Template?

Click the button below to read more about the Problem and Solution article.
tutorial

How To Use The Template

Follow the steps below to customize and launch your template in minutes.
No coding required!
Add Your Knowledge Base
  1. On the left navigation bar, go to Settings -> General.
  2. Click on AI Knowledge Bases.
  3. Once opened, press the ‍to add a Knowledge Base to your account.
  4. Add the documents about your product(s).
Add Knowledge Base to Template
  1. Head to Converse -> Agent Manager.
  2. Edit the agent by pressing the Edit Agent button.
  3. Under the Objectives area, press the Possible Action titled ‍.
  4. Once the sidebar is opened, select your own Knowledge Base from the dropdown menu.
customize

Customize Your Template and Get Started Today!

Add as many of the relevant processes below to further enhance your agent template.
Select Integrated Processes to Add to Your Agent Template
For the best results, we recommend selecting all processes below.
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Not Quite Ready?

Reach out to our Sales Team today to learn how Knowledge Centralization/Search Engine AI Agent can help your organization be more efficient!

Turn Disorganized Documents into Instant Answers

Stop wasting time digging through files or tracking down policies. This AI Agent acts as your team’s intelligent knowledge assistant—retrieving accurate answers, linking to original sources, and making scattered documents searchable, so your staff can move faster and stay focused.
Problem

There’s a Gap in Your Customer Service

For Manufacturing companies, customer service is a cornerstone of success. With larger customers and more complex tasks, always being available to answer questions and manage issues is a fundamental requirement for staying in business. 

So if that’s the case, why do so many Manufacturing companies struggle to deliver superior customer service? It’s mainly because of recurring challenges like:

  • Service Teams Dealing With Lots of Common Requests: Your human agents are smart and capable of complex decision-making – and you have them spend their valuable time handling repetitive queries, like checking order statuses or resetting passwords, instead of focusing on complex customer issues. 
  • Seasonal Volume Spikes: During high-volume periods, such as product launches or promotions, your support teams are overwhelmed and find it difficult to respond promptly, leading to backlogs and frustrated customers. 
  • Inefficient Workflow Management: Tasks like manual service ticket creation and assignment consume time and slow down operations, decreasing response rates and overall customer satisfaction. 

If any of these challenges resonate with your organization, the solution lies in enhancing your customer service operations with AI-powered automation. But even with low-code and no-code tools that lower the barrier to entry, it can still feel difficult to get started. 

That’s where Symphona can help with our pre-built Manufacturing Sales Support AI Agent template.

Solution

Make Customer Support Intelligent, Fast, and Scalable with our Manufacturing Sales Support AI Agent Template!

With Symphona’s Manufacturing Sales Support AI Agent template:

  • Your customers can ask your AI Agent any question about your company’s products and tools and quickly receive intelligent, accurate answers delivered in a professional way
  • You can automate common actions like checking order status, handling a refund, or managing account issues, quickly addressing customer concerns and saving your support teams time. 
  • Complex queries that require a human will result in the agent automatically creating and assigning a ticket to your support team, so they can immediately start helping your customers. 

You can offer 24/7 service in multiple languages – and scale your agent deployment to handle seasons of high volumes, so your teams aren’t overwhelmed and your customers aren’t left waiting to hear from you.

Here’s how it works:

  1. You first provide the agent with a knowledge base (e.g. a folder of documents or an entire drive) of your product / service documentation. To make your agent even smarter, provide some customer service transcripts so Converse’s AI capabilities can parse through it and immediately learn how to interact like a customer service agent..
  2. By leveraging LLM technology, knowledge centralization agents can reply to common customer questions and provide answers, linking a source so customers can be assured their answer is validated. 
  3. This agent can automatically execute three common customer requests: checking order status, requesting refund, and checking for an account issue. You can configure these flows to meet your software needs or customize the agent further by adding in your own automated workflows. 
  4. For any questions that the agent cannot answer, it will automatically generate a service ticket in a ticketing platform of your choice. By default, it is set to Symphona Serve, our own ticketing platform. 

Converse and all Symphona tools are no-code, allowing for people of any technical skill to further customize these agents by adding additional workflows. Furthermore, with Symphona operating on a usage-based system, your organization only pays based on how many agent interactions you use.

Streamline your customer support, empower your support teams, and offer quick and intelligent automated service to your customers by using our Manufacturing Sales Support AI Agent template today for free!

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Footnotes

Assuming 300 conversations per month (for one employee) with short conversation complexity (see Symphona Pricing Calculator)

See above footnote.