Problem

Your Organization is Taking Too Long to Respond Back to Customers 

Customers send information to organizations through forms all the time – whether it be for submitting an order, requesting service, or filling out contact information. 

However, it’s particularly important for customer service, since service agents need to respond to requests and service tickets quickly and not let customers get annoyed from having to wait – or worse, not have their issue resolved. 

Despite being such a common process, many companies do not set up their forms to notify their teams or create service tickets when a customer request is created. On average, if an employee waits to check the form manually, they might only start reviewing it 8–10 minutes after submission.

This may seem like a small amount, but for customer service, quick responses can mean the difference between a delighted customer or someone who swears never to use your products and services again. Organizations who have excellent customer service teams are quick and responsive – and you can provide that level of service to your customers by leveraging our Customer Request Form template.

Solution

Respond More Quickly to Your Customer Requests With Our Customer Request Form Automated Template! 

With Symphona’s Customer Request Form Template:

• You can easily collect customer information submitted through a form in one convenient place.
• You can customize the form within Symphona to meet your needs. 
• You can send that information to any software tool to manipulate and use the data as you need it.
• You will instantly receive an email notification once a form is submitted, allowing your teams to respond quickly. 
• A service ticket will be automatically generated so your teams can easily assign, track, and manage your responses. 

Here’s how it works:

1. Add your personal notification details and enable the Symphona submission form. 
2. Once a form has been submitted, you will receive either an email or SMS notification (depending on the template you choose), allowing you to respond immediately to the submission.
3. Depending upon the type of request (which you can customize in our template), a service ticket will be created so your teams can easily assign, track, and manage your responses. 

All Symphona tools are no-code, allowing for people of any technical skill to further customize these agents by adding additional workflows. Furthermore, with Symphona operating on a usage-based system, your organization only pays based on how many agent interactions you use.

Your service teams are already intelligent. Help them become quicker and more responsive by letting them know immediately when a customer request is made. Expedite your customer service response times and increase customer satisfaction by using our Customer Request Form Template today for free!