Problem

Eliminate Repetitive Software Support Tasks and Processes

Providing guides and resources to your customers when using your software is critical for helping them get the most out of your product. However, many organizations deal with the following issues regarding software support: 

• High Volumes of Common Questions: Many support inquiries are repetitive and can easily be answered using documentation. 
• Slow Response Times to Complex Questions: Advanced or unique queries often get delayed because agents are tied up with repetitive issues. 
• Limits on Agent Efficiency: Human agents spend time answering the same repetitive questions rather than focusing on complex, fulfilling tasks. 

Your support teams’ time and intelligence is better spent on complex, platform-breaking questions – not answering common questions that are already covered by your documentation. That’s where Symphona's Product Support AI Template comes in.  

Solution

Provide Easy 24/7 Software Support With Our Software Support AI Agent Template!

With Symphona’s Software Support AI Agent template:

• Your customers (and support teams!) can ask any questions about how to use your software and receive quick, accurate answers. 
• Any answers provided by the agent will come with a source, which ensures accuracy and allows your users to easily find where the information is coming from. 
• You can offer 24/7 software support service for common questions and requests. 
• You can tailor the agent and make it smarter by providing more data-rich documents.
• You can easily customize the template to further suit your needs.

Here’s how it works:

1. Provide the agent with a knowledge base of your product documentation. Converse’s AI capabilities enable the agent to parse the documentation. 
2. By leveraging LLM technology, agents can answer questions about product usage by parsing and sourcing the documentation. The agent will speak using organic and formal language. 
3. Agents provide a source with any information they find. This provides both staff and customers with assurance that the AI Agent is providing accurate information.
4. To further ensure accuracy, agents are configured with low response variability, which prevents hallucinations from occurring. If the agent cannot find information for a query, it will simply reply that it was unable to find anything. 
5. If a customer has a question that can’t be answered properly by the product documentation, they’ll be given the option to speak to a human agent, ensuring that more complex requests are addressed by a real person. 

All Symphona tools are no-code, allowing for people of any technical skill to further customize these agents by adding additional workflows. Furthermore, with Symphona operating on a usage-based system, your organization only pays based on how many agent interactions you use.

Grant your staff access to your organization’s cumulative knowledge base by using our Software Support AI Agent template today for free!