Problem

Say Goodbye to Repetitive Product Support Tasks

Product support is at the heart of customer satisfaction. It ensures smooth usage for your customers and provides critical resources for your support teams. But here’s the problem many organizations face:

• High Volumes of Common Questions: Many support inquiries are repetitive and can easily be answered using documentation. 
• Slow Response Times to Complex Questions Advanced or unique queries often get delayed because agents are tied up with repetitive issues. 
• Limits on Agent Efficiency: Human agents spend time answering the same repetitive questions rather than focusing on complex, fulfilling tasks. 

Your team’s time and intelligence is valuable. It shouldn’t be spent doing repetitive tasks that can be automated. That’s where Symphona's Product Support AI Template comes in.

Solution

Make Product Support Faster and Easier With Our Product Manual AI Agent Template!

With Symphona’s Product Manual AI Agent template:

• Your customers (and support teams!) can ask any questions about how to use your product(s) and receive quick, accurate answers. 
• Any answers provided by the agent will come with a source, which ensures accuracy and allows your users to easily find where the information is coming from. 
• You can offer 24/7 product support service for common product support queries. 
• You can tailor the agent and make it smarter by providing more data-rich documents.
• You can easily customize the template to further suit your needs.

Here’s how it works:

1. Provide the agent with a knowledge base of your product(s) documentation. Converse’s AI capabilities enable the agent to parse the documentation. 
2. By leveraging LLM technology, agents can answer questions about product usage by parsing and sourcing the documentation. The agent will speak using organic and formal language. 
3. Agents provide a source with any information they find. This provides both staff and customers with assurance that the AI Agent is providing accurate information.
4. To further ensure accuracy, agents are configured with low response variability, which prevents hallucinations from occurring. If the agent cannot find information for a query, it will simply reply that it was unable to find anything. 
5. If a customer has a question that can’t be answered properly by the product documentation, they’ll be given the option to speak to a human agent, ensuring that more complex requests are addressed by a real person. 

All Symphona tools are no-code, allowing for people of any technical skill to further customize these agents by adding additional workflows. Furthermore, with Symphona operating on a usage-based system, your organization only pays based on how many agent interactions you use.

Start offering 24/7 intelligent product support to your customers and empower your product support teams by leveraging our Product Manual AI Agent template today for free!