ROI: 
5
x
|
Cost: 
$
86.4
/ Month

Software Company Sales Support AI Agent

Automate business processes across teams and departments with Symphona Flow. and departments with Symphona Flow.
Converse
Flow
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CAPABILITIES

Intelligent, Fast, and Scalable

Make Customer Service Support Intelligent, Fast, and Scalable with our Software Company Sales Support AI Agent Template!

Use This Template For...

Helping Customers With Common Questions
Train your template on your product documentation and customer service transcripts and watch how our AI Agent can intelligently answer common customer questions quickly and accurately.
Automating Common Customer Service Tasks
Whether it be checking the status of an order, requesting a refund, or filing a ticket for an account issue, this AI Agent can execute automated processes that address your customers’ common requests, providing satisfaction while lightening the load on your support teams.
Automating Customer Service Tickets
For more complex queries, this AI Agent can take down relevant customer information, automatically file a service ticket, and assign it to your team, expediting the ticket creation and assignment process.
Handling Seasonal High Volume
You can easily scale the amount of AI Agents you deploy, allowing your support teams to better handle more customer inquiries without leaving customers disappointed.

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Click the button below to read more about the Problem and Solution article.
tutorial

How To Use The Template

Follow the steps below to customize and launch your template in minutes.
No coding required!
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Add as many of the relevant processes below to further enhance your agent template.
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Reach out to our Sales Team today to learn how Software Company Sales Support AI Agent can help your organization be more efficient!

Let Our AI Agent Enable and Support Your Customers and Software Support Teams

Provide 24/7 quick, intelligent, and automated customer service and lighten the load on your support teams. Try out the Software Company Sales Support AI Agent template in Symphona today and start streamlining your customer support in just a few steps.

Problem

There’s a Gap in Your Customer Service

Quality customer service is essential to any successful SaaS software company. You already know that.

So why do so many SaaS companies struggle to deliver superior customer service? It’s mainly because of recurring challenges like:

  • Service Teams Dealing With Lots of Common Requests: Your human agents are smart and capable of complex decision-making – and you have them spend their valuable time handling repetitive queries, like checking order statuses or resetting passwords, instead of focusing on complex customer issues. 
  • Seasonal Volume Spikes: During high-volume periods, such as product launches or promotions, your support teams are overwhelmed and find it difficult to respond promptly, leading to backlogs and frustrated customers. 
  • Inefficient Workflow Management: Tasks like manual service ticket creation and assignment consume time and slow down operations, decreasing response rates and overall customer satisfaction. 

If any of these challenges resonate with your organization, the solution lies in enhancing your customer service operations with AI-powered automation. But even with low-code and no-code tools that lower the barrier to entry, it can still feel difficult to get started. 

That’s where Symphona can help with our pre-built Software Company Sales Support AI Agent template. 

Solution

Make Customer Service Support Intelligent, Fast, and Scalable with our Software Company Sales Support AI Agent Template!

With Symphona’s Software Company Sales Support AI Agent template:

  • Your customers can ask your AI Agent any question about your company’s products and tools and quickly receive intelligent, accurate answers delivered in a professional way
  • You can automate common actions like checking order status, handling a refund, or managing account issues, quickly addressing customer concerns and saving your support teams time. 
  • Complex queries that require a human will result in the agent automatically creating and assigning a ticket to your support team, so they can immediately start helping your customers. 
  • You can offer 24/7 service in multiple languages – and scale your agent deployment to handle seasons of high volumes, so your teams aren’t overwhelmed and your customers aren’t left waiting to hear from you. 

Here’s how it works:

  1. You first provide the agent with a knowledge base (e.g. a folder of documents or an entire drive) of your product / service documentation. To make your agent even smarter, provide some customer service transcripts so Converse’s AI capabilities can parse through it and immediately learn how to interact like a customer service agent..
  2. By leveraging LLM technology, knowledge centralization agents can reply to common customer questions and provide answers, linking a source so customers can be assured their answer is validated. 
  3. This agent can automatically execute three common customer requests: checking order status, requesting refund, and checking for an account issue. You can configure these flows to meet your software needs or customize the agent further by adding in your own automated workflows. 
  4. For any questions that the agent cannot answer, it will automatically generate a service ticket in a ticketing platform of your choice. By default, it is set to Symphona Serve, our own ticketing platform. 

Converse and all Symphona tools are no-code, allowing for people of any technical skill to further customize these agents by adding additional workflows. Furthermore, with Symphona operating on a usage-based system, your organization only pays based on how many agent interactions you use.

Streamline your customer support, empower your support teams, and offer quick and intelligent automated service to your customers by using our Software Company Sales Support AI Agent template today for free !

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Footnotes

Assuming 400 conversations per month with medium conversation complexity (see Symphona Pricing Calculator)

See above footnote.